Terms and conditions

TERMS AND CONDITIONS

When you book online or via phone, bumblebeewash.com or Facebook you should read and agree to the terms and conditions of the booking prior to making an appointment. Once an appointment has been made, you are bound under the terms and conditions herein.

Booking Terms & Conditions

· Customers should remove all personal belongings, money and other significant items from their vehicle prior to any type of detailing.

· Bumblebee Wash & Detail will not accept any liability for any loss or damage to any personal property including the vehicle being serviced, any belongings contained inside of the vehicle or to the location of service. Assure that your vehicle is being serviced in a lawful and safe area and if you feel otherwise please communicate your concerns with the technician.

· All vehicles are cleaned at the customers own risk and must be able to withstand normal cleaning processes.

· Bumblebee Wash & Detail or its vendors do not accept liability for discharged batteries during or after the service has been completed. Please inspect your vehicle after the service is rendered to assure all interior lights, headlights, or running lights have been turned off.

· We cannot guarantee any firm times when accepting your booking.

· Our detailing times and prices are an estimate only. Each vehicle is different and may require more or less time to fulfill the detailing type.

· Whilst every effort will be made to keep scheduled bookings to the requested arrival window, unforeseen circumstances may cause lateness or rescheduling and are done so without voiding our cancellation policy.

· We reserve the right to take a debit or credit card details to secure the booking. Debit/Credit cards shall be processed by Square.

· We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and /or machinery or equipment failure.

· All vehicles are cleaned at the customer’s own risk.

· All orders placed require address, package, and vehicle condition verification. Service requests are not guaranteed at time of booking and may be cancelled at any time at the sole discretion of Bumblebee Wash & Detail. Bumblebee Wash & Detail reserves the right to refuse service to anyone.

· Bumblebee Wash & Detail reserves the right to refuse or deny customer demands above and beyond the booked detailing.

· Bumblebee Wash & Detail will not tolerate any verbal or physical abuse towards any of its staff under any circumstances and will take the relevant actions should any such behaviors be encountered.

Pricing Terms & Conditions.

· Bumblebee Wash & Detail reserve the right to charge an hourly rate for any work that is not within the boundaries of the booking.

· A minimum surcharge will be applied to all jobs that involve excessive pet hair, urine, vomit, blood, feces, or other hazardous materials.

· Our prices are based on detailing type, location, type of car and condition of the vehicle and will be advertised as a STARTING price.

· Bumblebee Wash & Detail com reserves the right to charge each vehicle according to its condition, the type of vehicle and the customer location.

· Bumblebee Wash & Detail reserves the right to amend any price during the detailing should it differ from the original estimate.

Communications

· Bumblebee Wash & Detail will send you SMS text messages to confirm your service request, provide information about the detailer matched to your job, and to conduct a customer satisfaction survey after the job is completed. Depending on your mobile phone service, you may incur costs from these SMS text messages from your mobile phone service provider. Bumblebee Wash & Detail is not responsible for any of these potential costs.

· Bumblebee Wash & Detail com may call you directly to schedule your service or conduct a customer satisfaction survey. In the event of a canceled request, we may call you to inquire about your reasons for canceling.

Our Service Terms & Conditions

· We may ask you where you heard about Bumblebee Wash & Detail in order to gauge our marketing strategies

· We may conduct customer satisfaction surveys

· We reserve the right to charge a debit or credit card the full amount should the vehicles(s) not be available for cleaning and the booking has not been cancelled in advance (see cancellation policy)

Cancellation Terms & Conditions

· We require 24 hours notice to cancel any booking/detailing service.

· Bumblebee Wash & Detail reserve the right to take full payment if a booking is cancelled on the day without prior agreement.

· Bumblebee Wash & Detail reserves the right to alter or amend a booking time/date without penalty but wherever possible will let the customer know.

· Bumblebee Wash & Detail reserves the right to alter a booking or move a booking in accordance to its staff levels, weather conditions and/or equipment failure without penalty to the company.

· Failure to be present at the time and location of the ordered service will result in the full value of the service being charged.

Service Guarantee

· Cleaning or repairing the vehicle personally or professionally after the initial service without authorization from Bumblebee Wash & Detail voids our Service Guarantee. Redo’s, refunds, or reimbursements will not be made after any unauthorized cleaning or repairs.

· It is at the responsibility of the client/customer to complete a thorough “Walk-Through” with the technician/detailer of the vehicle/s once a service is complete to ensure they are satisfied with the services performed. Once the vehicle/s is no longer in possession of the technician/detailer or they are no longer on site, any touch-up’s or redo’s will be voided.

· Refusing a redo appointment for the unsatisfactory portion of your service limits any refunds to 20% of the value of your service.

· Failure to disclose at the time of booking any conditional issues that involve heavy stains, foul odors, human or animal biological waste, mold, mildew, chemical spills, chemical overspray or any other hazardous materials voids our service guarantee. No refunds, redo’s, or any additional work will be performed outside of the original package or estimate.

· Depending on the severity of stains and other interior/exterior blemishes, scratches, chips, tears, etc. and the nature associated with them, Bumblebee Wash & Detail cannot guarantee a full “factory” appearance of the vehicle. Less invasive techniques, products and equipment will be utilized first before communicating recommendations with the client/s. 

· Some issues may require services beyond those you ordered. Refusing the services recommended by your on-site technician may invalidate the service guarantee.

· Only services included in your order and additional services authorized by Bumblebee Wash & Detail are covered under our service guarantee. Any services not authorized by Bumblebee Wash & Detail are at customer's own risk.

· Payment is due at the completion of your service. Refusal or failure to pay for your service invalidates our service guarantee and any redo services or discounts are at the sole discretion of Bumblebee Wash & Detail.